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My Ionic just died!!!

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‎11-26-2019 12:29

‎11-26-2019 12:29

I am so bummed my Fitbit just died. It started about 2 days ago and it was not holding a charge. Then today it just went kaput! I have had this since 2017 and I have taken it with me through my fitness journey as my silent partner. I feel so naked without it. Just sad.....😭

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‎11-26-2019 12:53 - edited ‎11-26-2019 12:53

‎11-26-2019 12:53 - edited ‎11-26-2019 12:53

Welcome to the forums!

 

I'm so sorry.

 

Contact support they usually give a discount to buy a new one. Use the help link at the top of the forum

 

Hope to see you around more!

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎11-26-2019 13:55

In response to WendyB

‎11-26-2019 13:55

The same thing happened to me almost two weeks ago. I have pages of emails from support where they keep asking to restart, disconnect, reconnect, install, uninstall, blah blah blah. The same steps over and over. 

This seems to be the result of the most recent update. If you read the message boards there are LOTS of us in the same boat and Fitbit refuses to do anything about it. I stated that I didn't expect a whole new watch, because mine is also from 2017, but I did want them to split the cost with me.  They replied asking me if I had tried restarting my watch! No discount offered.

I am contacting the Better Business Bureau and another entity at the state level that Fitbit won't allow me to mention here. 

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‎11-26-2019 21:16

‎11-26-2019 21:16

Mine died tonight.  It had lost 3 hours of time the other day but I was able to sync it and the time adjusted.  This morning it was 4 hours behind in time and refused to sync so I followed suggestions provided in the community and now it's dead.  Won't turn on at all.  Sad.  I have a hunch the problem started with the latest firmware update. 

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‎11-27-2019 05:35

In response to Violet-Jo

‎11-27-2019 05:35

That’s exactly how mine died. Started not keeping time

~Molly Clark
Sent from my iPhone
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