My Ionic stopped recording steps

[Leaf1]

My ionic stopped recording steps

Moderator edit: updated subject for clarity

[LizzyFitbit]

Hi @Leaf1. Welcome to the Forums! I'm sorry for the delayed response.

Thanks for letting me know about your Ionic and I'm sorry that it's not tracking steps correctly. To work on this, may I know if the same happens with the rest of your stats (floors, distance and calories)? Do you remember since when this started to happen? I'd recommend to restart your watch, sync with the Fitbit app and monitor its behavior.

By the way, I've moved your post to the Ionic board so you can receive more related responses about this situation, and to keep our forums organized.

Keep me posted.

[Leaf1]

It started working again yesterday.

[chris9dorf]

What did you do to make it work again?

Regards,

Christoph

[LizzyFitbit]

Hi @Leaf1, hope you're doing well. @chris9dorf, welcome to the Forums. I'm sorry for my delayed response.

@Leaf1, that's fantastic news! I'm glad that your Ionic is now working well and I hope you can continue crushing your steps! 😉

@chris9dorf, thanks for joining this thread. In case you're having the same behavior, please give a try to the restart process and keep an eye on your watch. If the same keeps happening, feel free to let me know so I can work on this.

See you around.