My Ionic stopped working completely

[Adammullen42]

My Fitbit ionic just stopped working. I charged it, attempted to reset it following your instructions and nothing is working. The Fitbit is completely dead. I haven’t even owned it for a year.  How can I get it fixed or replaced?

[walker_fan · Accepted solution]

You could call Tech Support at 877-623-4997. 

My Fitbit Ionic was not displaying heart rate and step count. I called Tech support. Agent asked me to pick a new clock face for Ionic. I installed a new clock face from my iphone and the issue was resolved. 

Fitbit app on iphone had showed an update pending for Fitbit OS 3.0. I installed Fitbit OS 3.0.  

Thanks

walker_fan

[ConnieL429]

I think there's a timer in it that kills it after a year  🙂  Mine stopped charging and completely died yesterday.  Very Annoying

[Adammullen42]

I called the customer service number above and they are sending me a new one. It was actually a very simple process. 

[ConnieL429]

I got a replacement as well and got it up and running with little to no pain. At least it didn't wait until AFTER the 1 year period was up.  Still love my Ionic. Thanks for the great support Fitbit