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My Ionic stopped working

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‎03-26-2021 17:45 - last edited on ‎03-27-2021 17:01 by Fitbit Moderator

‎03-26-2021 17:45 - last edited on ‎03-27-2021 17:01 by Fitbit Moderator

My Ionic Fitbit is 15 months old. It no longer tracks my steps, does not keep correct time and the main button on the left side no longer functions. I spoke with a person from  the Help department. 

She tried a few thing and finally said the problems are above her level of assistance. So they offered me a 35 percent discount a different fitbit.

I would never buy another one if this is what a poor product they put out, and such a useless  warranty they have.

Sin

 

Moderator Edit: Clarified subject

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1 BEST ANSWER

Accepted Solutions

‎03-26-2021 18:31

‎03-26-2021 18:31

Hi @JabMab  the warranty information can be found here - click. 

Stepping in the U.S.A. since September 2013. Android 14

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Best Answer
1 REPLY 1

‎03-26-2021 18:31

‎03-26-2021 18:31

Hi @JabMab  the warranty information can be found here - click. 

Stepping in the U.S.A. since September 2013. Android 14

Best Answer