My Ionic will not turn back on

[Jodimae]

I have worked for Fitbit through a marketing company demonstrating and selling Fitbits for several years.  The year that I demonstrated the Ionic watch I was the leading sales person for my

 region and ending up winning one for myself. I went to put my Fitbit Ionic on my wrist after charging it on Saturday, Feb. 23rd the face on the Fitbit was Black.  It was completely dead.  Since I've been selling Fitbit watches I have had numerous training session. I tried everything but to no avail.  I called customer service and after trying to explain my problem to the women, she did not understand my problem so her supervisor got on the phone.  She had me go through all of the problem solving steps Again and it still doesn't work.  The Fitbit is 13 months old so she said that it's out of warranty and the only thing that she can do it discount another one for me.  Both of the women that I spoke with had a very hard accent and it was really had to understand them in the first place. She gave me my case number and said that since I talked to her she could not do anything else for me or let me talk to anyone else.

I love Fitbit and I've love to continue to promote it, but It's hard to do when Customer Service isn't willing to help!!! I filled out the customer service survey and was not answered.

Any advice?

Moderator Edit: Format/Updated Subject for Clarity

[ericknava]

The problem of my Ionic is that it turned off with still enough battery left and it won’t turn on.  No matter how many times or different options I tried, it simply won’t turn on. I bought it on October 2018. 

[vic621]

Zulu 9, I agree 100% This is unbelievable.

[vic621]

Hi Sweetrini, how frustrating this is for all of us caught up in the completely dead Fitbit fiasco.

[FletchGolf]

Its looking like the FitBit update "bricked" our phones.
A problem out of our control, it seems.

[FletchGolf]

Fitbit software delivery system at fault, not the watch, or something you
did, I think

[vic621]

Hi Dawookie,. I am saddened that another Ionic has gone dead. I really can't understand why they aren't figuring out what is causing this. Unless they know already?

[vic621]

FletchGolf, This has got to be an epic failure for Fitbit Ionic users as well as for the company. We need to stick together and keep going until they can figure out how to help us. 

[FletchGolf]

They may need to learn something from Microsoft about update communication.
If you can see that my watch has an update in it, waiting to be performed -
then its live enough to transmit a "fix", I would assume. (per customer
service)

[Baulds]

I like how there is a big fat "SOLVED" icon at the beginning of this post.  Clearly it isn't.

Was there a firmware update sent out within the last couple of weeks,as this seems to have sprouted legs in the past few days.

[FletchGolf]

If there isn't a resolution figured out by Fitbit for this software update
issue, I'm pretty confident that "GameGolf" will take the "Ionic" off their
main webpage, and start issuing apologies for suggesting it to be a
reliable partner to their App for golfers.

[vic621]

Hi Baulds, Truthfully, I don't really know. I went to sleep with an almost fully charged Fitbit Ionic 2 weeks ago and woke up with a completely dead one.

[vic621]

Hi FletchGolf, That's probably a good idea. If they start losing  corporate support, maybe they will get this figured out. I really do like my Ionic 

[FletchGolf]

May have stumbled on a solution for golfers. It seems Garmin may be in taks
with Gamegolf, to provide a health tracker that syncs with their scoring
app.

[vic621]

FletchGolf, I bet the golfers would love to have something that works. Let's not rule out Fitbit yet though.

[FletchGolf]

Not ruling Fitbit out by any means. I liked the Ionic when it worked.
Just the current "state of support" for this obvious design/communications
flaw, has me searching for other solutions, (than the Apple watch) for the
course.
And, golfers can be a tight knit group, so something will become available.

[vic621]

Hi GWilliams. Wow, that's lots of Fitbits. I actually went through 3 Charge Hrs myself. I wish they would figure this out and show  more loyalty to us like we have to them. Good Luck to all of us.

Moderator edit: format

[thedeuce01]

Yeah...you just used the "L" word, so get ready for an email from the forum police and a removal of your post. Y'all read it fast!!

Oh, and I agree that this needs to get fixed ASAP. I have two dead Ionics sitting on my desk in front of me: The original purchased in April 2018 and the replacement that died the day they sent it when I ran it through the update. I'm trying to figure out what to do with them. Not even Fitbit wanted them for testing.

[FletchGolf]

I would suggest to hang onto your unit, and not "toss it". They may be
valuable, in one way or another.

[FletchGolf]

YojanaFitBit: Since you are the "moderator" of  this message trail,

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@YojanaFitbit wrote:

Hi guys nice to have you here! Thanks for adding your comments to this thread, I'll do my best to help you out with your inquiries about Fitbit Ionic.

@Debbie613We appreciate the time you've taken in order to get more details about your Fitbit warranty. Our team usually checks each case to help all users explaining the warranty options. Did you get the information that you need?

@Jodimae, @Stuart00 Sorry to hear what happened to your Ionic. We don't want to create frustration in our customers. Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on what you share here. Each scenario is different, but I think that you can use the option available according to your warranty  information, as it was mentioned by our support team. 

@MissAmandaJ and @SunsetRunner welcome to the Forums! Thanks for sharing this information with us. Thanks for the feedback, it's very important to us to have your thoughts in regards our product and your customer support interactions. Fitbit is always trying to provide great products and customer experience. @SunsetRunner In case that you have more questions about your case, feel free to get back to our support team; they will glad to help you out.

@johneric8 Thank you for the feedback, it's very important to us to have your thoughts about customer support interactions. 

Welcome aboard @Laneyjohns! Hi @obazan210, I'm glad to hear that you got help from our team. Thanks for sharing your feedback and in case that you need anything else, please let us know.

@robusta Nice to see you here, welcome aboard. I noticed that you've contacted our support team, you will be getting details via email about your case. Keep checking your email address.

See you around. 

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Would you update the noticication for us, "Uncheck" the "Solved"?

As you can easily see, this issue has mushroomed into a serious problem, which has NOT BEEN RESOLVED by any means !

Thanks for your help - We appreciate it!

And, please pass the message board posts along to the hierarchy at Fit Bit, so they know how serious this problem has become, especially since the latest update was made available. 

FletchGolf

[vic621]

Hi thedeuce01, Oh no, I didn't realize that was a no-no. I love Fitbit, really.