My Ionic will not turn back on

[Jodimae]

I have worked for Fitbit through a marketing company demonstrating and selling Fitbits for several years.  The year that I demonstrated the Ionic watch I was the leading sales person for my

 region and ending up winning one for myself. I went to put my Fitbit Ionic on my wrist after charging it on Saturday, Feb. 23rd the face on the Fitbit was Black.  It was completely dead.  Since I've been selling Fitbit watches I have had numerous training session. I tried everything but to no avail.  I called customer service and after trying to explain my problem to the women, she did not understand my problem so her supervisor got on the phone.  She had me go through all of the problem solving steps Again and it still doesn't work.  The Fitbit is 13 months old so she said that it's out of warranty and the only thing that she can do it discount another one for me.  Both of the women that I spoke with had a very hard accent and it was really had to understand them in the first place. She gave me my case number and said that since I talked to her she could not do anything else for me or let me talk to anyone else.

I love Fitbit and I've love to continue to promote it, but It's hard to do when Customer Service isn't willing to help!!! I filled out the customer service survey and was not answered.

Any advice?

Moderator Edit: Format/Updated Subject for Clarity

[Delescobar]

I got my dates wrong. Turns out mine was still in warranty. Customer services were great and I received my brand new one today!

Sent from Yahoo Mail on Android

[Nanoman66]

This is not a solution and was not voted as one, why is it here?  We are concerned users trying to find a solution to real let down.  My Ionic went black during an update and now it's totally dead, no charging, no screen, no resetting at all.  We need a real solution. Not greetings and thanks for joining the community.

[FletchGolf]

"APPLAUSE" !!!

[vic621]

Delescober, that is really good for you. I wish it was that way for everyone.

[vic621]

Nanoman66, Very well said. Thank you.

[vic621]

apek862002, If we had that warranty in the US, we would all be happy.

[Scott1903]

My Ionic died and won’t turn back on. I charged it this morning it was at 50% when I had to go out to the gym. I took it off the charger and put it on. Then got ready for the gym. Checked time and received a couple texts. Then I went out the door. I look at my watch and it’s dead. I got to the gym and tried to reset it and it was unresponsive. I got home from the gym and performed the tips in the forums. And nothing works. 

We bought it 12/17/17 it was my Christmas present. I replaced my HR. 

I’ve been loyal to Fitbit since 2015. Fitbit has helped me lose 103lbs and I’ve kept it off for 4 years. I love Fitbit! Please help me. This Ionic was really expensive. It should work forever. 

[FletchGolf]

FITBIT has been nice enough to sell you another IONIC for $200 (40% off)
for your troubles.
(With no guarantees it won't happen again)

[Debbie613]

Seems to be the same time frame for a lot of us.  Seems like Fitbit would see that and fix their wrong!

[Thamie_Durban]

Mine is not even 12 months and it has blanked out. This is obviously a common defect, Fitbit needs to solve the problem or replace all the defective units. Your guess what the ideal solution would be. 

[RicardoFitbit]

Welcome aboard @Scott1903, thanks for your posts and replies @apek862002 @Delescobar @Nanoman66 @FletchGolf @vic621 @Debbie613 @Thamie_Durban, my apologies for the delay in responding. 

Sorry for the difficulties some of you experienced with the Fitbit Ionic. I want to thank all of you for the time you took to share your thoughts with us and the feedback that was submitted on each of your posts. I assure you that we take in consideration all the feedback our Community Forums users provide and that we're working everyday to improve our products and services..

As a friendly reminder, you can always check our Returns and Warranty policies to understand better the response from our Support Team. As the warranty states, is 1 year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit product in the EEA, the warranty period is for 2 years from the date of purchase. Don't hesitate to contact our Customer Support team if you have additional questions about the resolution that was provided.

@apek862002 @FletchGolf @Delescobar  Thanks for sharing the experience each of you had with our Support team, I'm happy to know that they provided with a resolution of your concerns. That said, I recommend you to contact them back if you have any additional questions about the resolution that they gave, I'm sure that they'll provide each of you with more details. I'll be here if anything else is needed.

@Scott1903 Thank you for taking the time to share your experience, is great to know that your Fitbit devices helped you to loose weight. I was informed by our Customer Support team that they already provided you with assistance regarding your Ionic device. That said, I recommend you to contact them back if further assistance is needed or if you have any additional questions about their conclusion.

I'll be around. 

[FletchGolf]

A "resolution" is not for someonr to spend $200+ (40% off) for another
product which may have the same results, in one to fourteen months.

A "resolution" is to repair the software delivery process, and then take
back the watch(s) to be updated correctly, after your update fiasco.

Fletch

[Raosaab]

That is just common sense. Don’t understand why it is so hard for Fitbit to
get it

[NGeorge]

Fitbit must take ownership of all these bricked expensive smartwatches. Learn from apple in dealing with mistakes and accepting it.

Sent from my mobile device

[YojanaFitbit]

Hi @FletchGolf @Raosaab and @NGeorge thanks for sharing your feedback.

As mentioned before, we don't want to create frustration in our customers since Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts. 

Note that we don't have the option to change our warranties or give more details about your personal information here on the Forums, if you have questions related to your warranty you can check this page or keep communication open with our support team for more details. Thanks for your understanding.

I'll be around in case that you need anything else.

[Jaymeehan]

I agree did anyone ever get a solution 

[YojanaFitbit]

Hi @Jaymeehan welcome to the Community Forums.

In case that you're having issues with your Fitbit Ionic, I suggest to suggested steps in this post.

I'll be around. 

[FletchGolf]

No Resolution for this ongoing problem, yet.

[FletchGolf]

Wished Gamegolf had chosen another watch partner rather than Fitbit. One
that could support their software/firmware, through downloads and updates.

[Talthian]

 Has anyone recovered from the black screen.