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My Ionic will not turn on

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‎11-30-2021 06:40

‎11-30-2021 06:40

My battery ran out and now it will not take a charge or turn on.

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3 REPLIES 3

‎11-30-2021 17:52 - edited ‎12-02-2021 13:08

‎11-30-2021 17:52 - edited ‎12-02-2021 13:08

Welcome to the Fitbit Community, @Gabbythomas.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Ionic. 

 

Please follow the troubleshooting steps in this article to resolve battery issues.

 

Whether you followed our instructions without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

Have a nice day.

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‎12-02-2021 07:03

In response to EdsonFitbit

‎12-02-2021 07:03

Hi! Your link doesn’t take us to any article regarding battery.  It’s a link to data recovery

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‎12-02-2021 13:07

In response to TonyMoore

‎12-02-2021 13:07

Thank you for visiting the Fitbit Community, @TonyMoore.

 

Sorry for the inconvenience. I just edited my post above with the correct link.

 

See you around.

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