help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My and Wife's Ionics were DOA

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-16-2019 18:04 - last edited on ‎06-17-2019 13:00 by Fitbit Moderator

‎06-16-2019 18:04 - last edited on ‎06-17-2019 13:00 by Fitbit Moderator

My wife and I have both purchased Ionics. Both have been DOA and needed to be replaced. That is poor quality control indeed. When you pay good money for a product, you would expect the hardware (eg screen) to be tested. Cleary it’s not the case. 5 hours wasted time. 

Customers who are put out like this should receive partial cash back. It’s painful for the customer and the retailer. 

 

Moderator edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎06-17-2019 13:03

‎06-17-2019 13:03

Welcome to the  Forums @AndreSpy.

 

Thank you for sharing your feedback in regards to the Ionic.

 

Please know that we take all feedback seriously and are always looking for ways to improve the overall Fitbit experience. Your comment will not go unnoticed.

 

I'd like to ask you if you or your wife are experiencing issues at the moment with your Ionics or if they are working as intended right now?

 

I look forward to your reply.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
Best Answer
0 Votes