My ionic doesn’t trak my steps

[Hal9]

I don’t know what problem but this ionic doesn’t track my steps and always it’s number is a low to my alright steps and I don’t know wycan i do to make it good please helpppp me important 

[WendyB]

Did you set it up?

To download software or App

Set it up

If you did where are you wearing it?

Use the timer and turn it on. Count your steps as you walk for about 1 minute and then turn off the timer  and see what the difference is

[Hal9]

What mean the timer? From exercise?

[Hal9]

And how i can to set up from the app

[WendyB]

Timer if you scroll through on your device there is a screen that says timer. Use that

To set it up on app you need to download the app to your phone. It is in Big letters on the screen I linked above at the very top of the screen

I would read the manual as well

 Its at the top of the page

[Hal9]

it’s not a new device before was good