NOT Charging!!!

[RECM75]

I am getting frustrated and I spent too much money on this ionic watch for it not work!!!

I have cleaned it, restarted, changed the usb charger!!!! 

It sometimes notifies me, this morning I woke up and I had 2,436 steps!!

PLEASE someone help me?!?!

[Julia_G]

Hi, @RECM75, I am just goijg to deal with the charging issue, as there are no details for your other problems.

How are you charging your Ionic?  If you are using a computer or laptop, you should be aware that in most cases a computer / laptop will not deliver charge unless the computer/ laptop is awake and active.  So unless you are using the computer at the same time, it may only be getting a few minutes charge (until it goes to sleep).

It is safe to use a wall charger, as long as it is UL / CE certified.  The wall charger supplied with your phone is probably ideal.  Give it a couple if hours charge on that, now that you hve cleaned everything, and then give it a restart.  Let us know how it goes.

If you want help with any other issues, please just post again giving as much detail as possible with what you are experiencing.