Need help resetting my Ionic

[Stairmaster]

Two years ago I was gifted a Fitbit Blaze. I got excited about tracking my stair training and logged thousands of floors. Then 6 months later, it just quit. I suspect it may have got wet, as sweat often drips down my arm as I climb. I tried to keep it as dry as possible, but moderate and occassional sweating eventually did it in.

So I was excited to buy an Ionic, because it is waterproof and allows me to keep tracking my floors and logging lifetime data. But about 6 months after using my Ionic.. same result. One day it just quit working. So I reset it and did all the recommended tricks to bring it back to life, but no luck.

it still comes on, but doesnt count floors and burns thru a full charge in half a day or so. After having two of these things fail in just months, I am convinced these are substandard products. I have other watches that Ive had for years, many years wthout even a glitch. But these Fitbit watches just dont work properly.

Im sure there are many (lucky) happy Fitbit users out there, but Im not one of them and can not recommend these devices to anyone. They are unreliable and seemingly, not well supported.

[SunsetRunner]

I haven't had any of my trackers fail. Did you contact support and make a warranty claim?

[Stairmaster]

No, why will Fitbit replace my defective watches? I live in the Philippines, I dont think so. Dealers here just sell, theyre not much for support. And both devices failed after a relatively short period of time. So I will consider other brands. I have already spent way too many hours fussing around with these things. They should work reliably. Look at all the complaints in here. Clearly they dont.

Sent from my iPhone

[cust]

so Ive had Blaze and now Ionic 

Both have failed one just a month after warranty 

so I bought the  expensive ionic

I shouldve trusted my gut and the poor customer service Fitbit provides 

my ionic now reads inaccurate heart rates flying way up on moderate exercises

After chatting a couple times with support (or lack thereof)

"Its a known issue and there is no time frame of a fix" 

but dont worry because "They are working on it" 

again with no end in sight 

So pretty much they are saying to live with it even though it wont work correctly

[Stairmaster]

Yea, same story exactly. I love the concept of Fitbit.. easy tracker, online history, etc.. but their execution is terrible.

These things just dont work.

So as much as I hate to spend more, im going to the Apple store soon to get a more reliable, better supported replacement.

So long Fitbit..


Sent from my iPhone

[n5ytt]

I have purchased at least 7 fitbit products. The last was the Iconic as soon as it was available. About 2 months after warranty expired, it quit. Tried all the reset info from forums, new charging cables and still a loss. $275 with tax, and couldn't figure out how to post picture of my last 7 watches and accessories, sorry. I have been a reliable Fitbit purchaser but the inferior products, will purchase a Samsung Gear and am sure I will never look back at my decision. How can you contact Fitbit support if you don't have a twitter account, have left the chat awaiting someone for a few days and no reply. See the picture to see my new Iconic and others I have owned and accessories and now are just paperweights, making me wonder why I continued to invest monies in Fitbit Products.

Randy Thornley

[Stairmaster]

Seems there are many of us who have been wanting these things to work, but are finally giving up because they are not reliable and can barely make warranty when they do.

Too bad,great idea. Bad execution.

Sent from my iPhone

[cust]

Someone from Fitbit must be monitoring this 

yesterday while doing a mild workout my fit bit shot all the way up to 176 bpm

Has there been any updates that fixes these issues? 

[n5ytt]

I have 6 plus Fitbit from the original’s to the Iconic. Last just a month or
so past the warrant

period and gone, with no recourse to do without or continue with Fitbit
products as registered

with, online information etc.

I purchased a Garmin Forerunner 30 for about ½ of my last Fitbit Iconic and
like it more and

think it has as good as features or better.

See my picture attached of paperweights, and no chargers or anything is
compatible to keep

you buying more.

Randy

[Irishwolf66]

Scroll down the list of posts on this forum, Ionic after Ionic, after Ionic are bricking spontaneously. It's a significant and catastrophic failure of the device that is not being acknowledged by the company. Stock has been in free fall since February, this is their flagship product and it is an abject failure based on all the posts here, on Reddit, and the most recent Amazon reviews(early reviews were great because they hadn't bricked yet).

[biofish51]

So my replacement Ionic has failed before 6 months since activation. The first was a retirement gift that only lasted 7 months before it quit. Since the gift was purchased in January 2018 and the replacement was not received and activated until late October I have only had a functional tracker for 13 of the 15 months since purchase. Since I didn't buy it, I didn't get the option of an extended warranty so I expect Fitbit customer service to tell me I am SOL on another replacement. The sad thing for Fitbit is that I liked the tracker enough to buy trackers for three other family members (not Ionics, but still a loyal customer). I will be watching their luck with the Charge 2 HR, Charge 3 and Alta HR, but I will certainly not buy another Ionic. Too much money for a product that will not even last one year.

[enemyoffat]

I had 4 Fitbit watches over the years. One was recalled for burning the skin and causing serious rashes, and the other 3 just stopped working. (Wrong time/date, not syncing, not charging, etc.) They replaced one of them because it malfunctioned within a year but when that one malfunctioned (even after only having it for 6 months after replacement, they wanted to give me a “coupon” to spend more money on this extremely unreliable product. I’m sorry, but $150+ for a fitness watch and it barely lasts a year? I quit Fitbit and bought an Apply Series 2 Watch. That was about 4 years ago. I still have it and have NEVER had a single issue. I don’t mind spending money on quality products. Plus Apple has excellent customer support. 

My my son received a Fitbit Charge 3 for Christmas 2019. You guessed it! Not working anymore. It won’t charge and I have tried all of the “fixes” with no luck. 

Fitbit customer service sucks and they do not produce quality products. Just look at all the forums of unhappy customers trying like hell to just get their watch to work the way it is promised. 

[biofish51]

I received an Ionic as a retirement gift in January 2018. It died in August and the replacement died in less than 6 months, but total time from date of purchase was over the one year. So, as far as Fitbit was concerned, it was out of warranty. In the interim I had purchased lower priced Fitbit models for three family members. Two of them are still working as of a few months past the one year, while the other is only a few months since purchase and also working. However, I will never buy another Fitbit product.

[enemyoffat]

Me neither, and honestly, when Fitbit came out I was a huge fanboy. The
idea is GREAT, but they fail every time on execution of a quality product,
and even worse, they don’t seem to care.

I tried to tell my son to take it back to the store and get a different
fitness tracker, but he was stubborn. Now he is starting to see that I was
right.

I generally bought the priciest Fitbit watches when they first came out, so
I paid more than what the Fitbit Charge 3 cost, but seriously, if you spend
even $150 on a fitness tracker it should still work for a few years easy.
The problem with Fitbit is they have multiple repeating issues and never
seem to engineer a fix.