New Ionic weak vibration

[JerryX]

Hi, I have just had to replace my last Ionic as it crashed with a black screen and would not turn on or off. The new one which I bought through amazon has arrived and I have set it up and updated the software, but the vibration on the new watch is very weak and ineffective. I have restarted it, turned it off and also done a factory reset, but the vibration is still very weak. My old one had a very effective vibration, but this has two settings that are both the same, normal which is weak and strong which is the same strength as normal.
Please advise me what you can do to fix this as I am very disappointed with the replacement Ionic I have just bought. My concern is growing as my last ionic was good until the last update, after which the battery drained really fast and then had a ‘black screen of death’, and the new one is ineffective. What are you going go do to resolve this issue.
Mr J Cross

[SilviaFitbit]

@JerryX A warm welcome to the Fitbit Community. Thanks for the troubleshooting tried prior to posting. 

I appreciate the detailed information shared, I see where your disappointment is coming from. 

In this case, I have shared your post with our Support team and someone will contact you as soon as possible. Keep in mind that due to recent events affecting our operations we may take a bit longer to get back to you. 

I'll be around if you have any additional questions. 

[RRPRR]

I just switched to Ionic the other day & noticed same vibration problem. Even alarm is on I never noticed it’s too weak. Of course changed to Strong but nothing different.

[SilviaFitbit]

@RRPRR A warm welcome to the Fitbit Community. Thanks for sharing what you're experiencing with your Ionic. 

I appreciate that you verified that the setting was set to "strong". I've shared your post with our Support team and they mentioned you already have a case open with them, someone will contact you as soon as possible. Keep in mind that due to recent events affecting our operations we may take a bit longer to get back to you. 

I'll be around if you have any additional questions. 

[JerryX]

I returned the faulty Fitbit as requested ten days ago but have not heard anything since it was dispatched  by recorded delivery. Are you sending me a replacement? 

[SilviaFitbit]

@JerryX Thank you for getting back. I appreciate that you mentioned you have returned your Fitbit Ionic, since our team has access to your case details please continue the communication through email, they'll be happy to provide additional information about this. 

I'll be around if you have any additional questions! 

[JerryX]

Another week has passed and I still have not received a replacement for the Fitbit Ionic that was faulty on purchase !!! I have sent you copies of the proof of posting and still have not had any confirmation that you have despatched a replacement. Getting very fed up with this now!!!

[SilviaFitbit]

@JerryX Hi there! I truly appreciate that you've been updating the process had with our Support team, sorry to hear that you haven't received a replacement. 

As mentioned before, it's better to continue the communication with them because they already have access to your case details and be happy to provide assistance accordingly. 

Your understanding is truly appreciated.