New ionic not syncing

[Steph2018]

I started using my new ionic on Thursday and it worked perfectly until 8pm Friday. 

It will not sync any data. I am still receiving notifications. 

It has the latest update as this was installed on Thursday and it worked fine. Nothing happened for it to suddenly stop syncing.

I have tried turning both the phone and watch off and unpairing from Bluetooth and wifi 

[SteveH]

The usual things to try when you get syncing issues are:

• restart phone
• restart fitbit using this procedure: https://help.fitbit.com/articles/en_US/Help_article/1186/
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: https://help.fitbit.com/articles/en_US/Help_article/1866/
• if none of that works then contact customer support: contact.fitbit.com

[Steph2018]

Thanks steve.

I have reset everything and installed my watch again.

It is now syncing steps fine and it shows my current heart rate but no graph of my heart rate and no resting heart rate. Also not tracking my sleep.