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New to fitbit need help

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‎02-15-2019 04:47

‎02-15-2019 04:47

new to fitbit and need help please 🙂

cant use ionic until update is complete.  Doing this with bluetooth but it never completes????

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‎02-15-2019 05:59 - edited ‎02-15-2019 06:02

‎02-15-2019 05:59 - edited ‎02-15-2019 06:02

@lamontS Welcome to the Community. It's best to update your Ionic by WiFi connection rather than attempting by Bluetooth.

 

If you need to set the connection up, go in to your app dashboard, tap the account icon top right, select your Ionic from the list of devices on your account, scroll down and tap on WiFi settings and tap on add network to set it up. 

 

If you are already set up all you have to do is pop your Ionic on the charger to initiate the WiFi connection keeping it close to your router and phone / tablet and run the firmware update again. 

 

 

Screenshot_20190215-135256_Fitbit.jpg

 

Tony | UK

Ionic, Versa 2, Charge 3 SE, Aria 2, Flyer, Note 9, Android 8.1, Windows 10

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‎02-15-2019 05:59 - edited ‎02-15-2019 06:02

‎02-15-2019 05:59 - edited ‎02-15-2019 06:02

@lamontS Welcome to the Community. It's best to update your Ionic by WiFi connection rather than attempting by Bluetooth.

 

If you need to set the connection up, go in to your app dashboard, tap the account icon top right, select your Ionic from the list of devices on your account, scroll down and tap on WiFi settings and tap on add network to set it up. 

 

If you are already set up all you have to do is pop your Ionic on the charger to initiate the WiFi connection keeping it close to your router and phone / tablet and run the firmware update again. 

 

 

Screenshot_20190215-135256_Fitbit.jpg

 

Tony | UK

Ionic, Versa 2, Charge 3 SE, Aria 2, Flyer, Note 9, Android 8.1, Windows 10

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‎02-15-2019 06:16

In response to Tony.r

‎02-15-2019 06:16

Thank you so much for your help!

Sent from my iPhone
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‎02-15-2019 06:33

In response to lamontS

‎02-15-2019 06:33

@lamontS your welcome, let us know if you encounter any further issues. 

Tony | UK

Ionic, Versa 2, Charge 3 SE, Aria 2, Flyer, Note 9, Android 8.1, Windows 10

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