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No difference between Normal & Strong vibration

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‎02-09-2020 15:42 - last edited on ‎02-12-2020 15:26 by Fitbit Moderator

‎02-09-2020 15:42 - last edited on ‎02-12-2020 15:26 by Fitbit Moderator

I have noticed on my new Ionic that there is no difference between the Normal and Strong vibration settings. This is my second Ionic. On my first Ionic there was definitely a noticeable difference between Normal and Strong. I always kept mine on Strong since I barely noticed vibrations when it was set to Normal. I had my previous Ionic from late 2017 through December 2019 so am I used to and aware of the differences between these settings.  I'm a runner and really enjoy using the running app. The vibrations tell me when I've reached a split. I usually have mine set to vibrate every mile. I have missed most splits using my new Ionic because I can't feel it go off. I never had that problem with my old Ionic. I've seen this mentioned in other questions but I haven't seen a solution. Does anyone know if there is anything that can be done? Is this a software problem or a hardware problem? I have had other people try it on and they agree with me that there is no difference between the Normal and Strong settings. I am going to try to chat with fitbit Support to see if they have anything to offer. thanks!

 

Moderator edit: Subject for clarity 

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‎02-12-2020 15:25

‎02-12-2020 15:25

Hi @tngl4ut, welcome to the Community Forums! Sorry for the delayed reply.

 

Thanks for bringing this to my attention and for all the details that were shared in your post, I understand how frustrating this situation can be for you. I was informed by our Customer Support team that they' already provided you assistance with this issue. Therefore, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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‎02-13-2020 20:00

In response to RicardoFitbit

‎02-13-2020 20:00

The answer I received from my chat with support was to add my fitbit back to the app on my device and see if that makes a difference. It hasn't made a difference. There is a no difference between the normal and strong settings on my device. I am going to use a friend's fitbit Ionic tomorrow and see if I notice a difference between the normal and strong settings on their device. If I can then I'll request a refund on my since I'm within the 45 money back guarantee period and there doesn't appear to be a solution for my issue. 

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