help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

No steps/stats on watch sync is working...

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-02-2018 07:29 - last edited on ‎10-03-2018 14:30 by Moderator Alum

‎10-02-2018 07:29 - last edited on ‎10-03-2018 14:30 by Moderator Alum

Is my Ionic on the way out?!? I have hard reset watch. I re-installed app on phone. This helped sync but now my watch will not tell me my steps, bpm, miles, Time and date works, battery life indicator works... but that went very fast yesterday. It took a day to die after a full charge and that is very unusual. This was a great present at Christmas last year so it is not even a year old. I wanted to get some new accessories but thinking it might be dead in the next few days/weeks. Any help out there would be great.

 

Moderator edition: update subject for clarity. 

Best Answer
1 BEST ANSWER

Accepted Solutions

‎10-03-2018 14:33

‎10-03-2018 14:33

Hi @Roadrash02, it's nice to see you join the Fitbit Community! I'll be more than glad to help you. Cat Happy

Can you confirm if you can see this information in your Fitbit app? 

 

To continue, if you haven't done so, I recommend to restart your Ionic following the instructions below:

  1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.
  3. If your Fitbit Ionic doesn't work normally, use the instructions in How do I turn off my Fitbit device? to turn your watch off and on again.

I hope this helps, keep me posted! Cat Very Happy

GraceG | French and English Community Moderator, Fitbit


On ne voit bien qu’avec le cœur. L’essentiel est invisible pour les yeux. ♥

View best answer in original post

Best Answer
1 REPLY 1

‎10-03-2018 14:33

‎10-03-2018 14:33

Hi @Roadrash02, it's nice to see you join the Fitbit Community! I'll be more than glad to help you. Cat Happy

Can you confirm if you can see this information in your Fitbit app? 

 

To continue, if you haven't done so, I recommend to restart your Ionic following the instructions below:

  1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.
  3. If your Fitbit Ionic doesn't work normally, use the instructions in How do I turn off my Fitbit device? to turn your watch off and on again.

I hope this helps, keep me posted! Cat Very Happy

GraceG | French and English Community Moderator, Fitbit


On ne voit bien qu’avec le cœur. L’essentiel est invisible pour les yeux. ♥
Best Answer