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Non responsive screen

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‎10-24-2019 14:26

‎10-24-2019 14:26

Since not being worn for a few weeks, I put on my fully charged Fitbit today to find that the screen is unresponsive to touch. Therefore I cannot now use any of its functions & it’s currently useless to me. I’ve tried resetting using buttons and synced a couple of times. Not made a bit of difference, any help would be appreciated. Thank you 

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‎10-25-2019 07:40 - last edited on ‎01-14-2025 07:28 by Fitbit Moderator

‎10-25-2019 07:40 - last edited on ‎01-14-2025 07:28 by Fitbit Moderator

@KirstyBland215 Welcome to the Community. Thanks for the details mentioned and the troubleshooting tried. 

I've shared your post with our Support team and they've mentioned you already have a case with them. Please continue the communication through email, they will continue assisting you. 

I'll be around if you need further assistance.

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