Non starter

[Davidden]

Have New Ionic so when I plugged the charger in the Fitbit logo came on and that’s all it does. Doesn’t matter what else I do the logo remains on.

pressed all 3 buttons until the logo went off then took my finger off the bottom right button and held the other 2 in but nothing else happened. It didn’t vibrate or a red X come up. I plugged it back in and the logo came back on... still the same.. where to from here..???

no where can I find how to turn it on or off..?

[USAF-Larry]

@Davidden, is this a new Ionic that you have not yet set up on your Fitbit account?  If not, log into the Fitbit app with your email/password, open the Account screen, and select Set Up a Device to begin the setup process and follow the on-screen instructions.

[Davidden]

Yes have done all that with no luck. Done the 2 button and 3 button reset. The screen comes on with ONLY the logo. That’s it no writing comes up can’t pair it. Can’t do any thing with it

Regard's David Denholm

[SDD8519]

I am having the same issues, my Samsung 7 Edge will not sync with my ionic

[SDD8519]

I wish this worked

[Crazy-Fritter]

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@SDD8519 wrote:

I wish this worked

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So do a lot of folks....

[Davidden]

Looks like I’m taking it back to the store has to be replaced