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Not Able to Update Ionic

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‎03-25-2018 15:55 - last edited on ‎03-28-2018 08:56 by Moderator Alum

‎03-25-2018 15:55 - last edited on ‎03-28-2018 08:56 by Moderator Alum

Just bought my new ionic and I've spent the past two days trying to get it to update just so I can use it. Today has been the most successful attempt with the update at about halfway and taking 10 hours to get this far. Is there a faster way? I've restarted the watch, restarted Bluetooth, uninstalled and reinstalled the app, and have used both Wi-Fi and regular connection.

 

Moderator Edit: Updated Subject for Clarity

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‎03-28-2018 08:55

‎03-28-2018 08:55

@SunsetRunner Welcome to the Fitbit Community! Thanks for downloading Ionic's latest firmware update.

 

Are you still experiencing the same? Something that helps is being connected to Wi-Fi, better if it is your home one. Check here for more details on how to connect to Wi-Fi.

 

It is also good to try these troubleshooting steps if you keep experiencing trouble updating Ionic.

 

Hope this helps. Let me know how it goes! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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