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Not counting steps correctly and deleting text messages

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‎06-23-2018 09:52

‎06-23-2018 09:52

I just got the Fitbit Ionic 3 days ago. I notice it is not counting all of my steps and it is deleting my text messages as soon as I look at them. Considering these were the main to reasons why I bought this watch I am very disappointed. Is there something I can do to fix this issue?

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2 REPLIES 2

‎06-24-2018 01:13

‎06-24-2018 01:13

Yes same here for the step counting.  Identical walking route every day, yet Ionic counting can vary by up to several hundred. Good post.

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‎06-24-2018 07:31

In response to Maroon

‎06-24-2018 07:31

Hello @Tlatim2 when it comes to costing steps, your tracker on your arm does not count steps .It counts arm movements that is expected to happen when the feet are moving. 

Therefore if the feet move. And the arm doesn't, as when sliding the arm up a hand rail or while pushing a stroller, steps may not be counted. 

 

@Maroon without knowing how far your walking route is, it is hard to say. A typical persons stride will vary a little from day to day and it is normal for the step count per mile to change a little from day to day .What your seeing may be normal .

 

Have you tested the step counting yet? 

Take 100 steps then check the tracker, do it again for 200 and 500 steps. 

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