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Not in Bluetooth

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‎01-08-2018 12:29

‎01-08-2018 12:29

my ionic will not show up in the Bluetooth settings on my phone. How do I fix this? I can’t reall use it for some stuff but it still syncs. Do I have to re pair it?

 

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‎01-08-2018 13:22

‎01-08-2018 13:22

Which phone are you using to connect?

please check the list if you are compatible:

https://www.fitbit.com/devices

 

If your phone is compatible, I suggest turning off Bluetooth on any other devices you may have nearby.  This can sometimes impact pairing the Fitbit initially.  

 

Once all devices have Bluetooth turned off, please restart your phone and try again.  You may have to reinstall your Fitbit app. 

 

Hope this helps.

 

Juliette

 

 

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