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Not receiving Sleep Score

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‎02-14-2020 05:25 - last edited on ‎02-16-2020 13:01 by Fitbit Moderator

‎02-14-2020 05:25 - last edited on ‎02-16-2020 13:01 by Fitbit Moderator

My sleep tracker is working but I am no longer get a sleep score

 

Moderator edit: Subject for clarity 

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‎02-16-2020 13:00

‎02-16-2020 13:00

Hi @Draggin, welcome to the Community Forums! Sorry for the delayed reply.

 

Thanks for bringing this to my attention. To better assist you with this, can you please let me know when was the first time you experienced this issue and how many times since then? Which mobile device are you using to check the Fitbit app? Keep in mind that you must see sleep stages to see a sleep score. For more information, see What should I know about sleep stages? If you see sleep stages but don’t see a sleep score:

 

  • Note that it may take a few minutes for your sleep score to appear. 
  • Update the Fitbit app to the latest version. For instructions, see About the Fitbit app.

 

Keep me posted and let me know if you have any additional questions.

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