First let me be clear that I am receiving timely notifications on my Ionic and I am receiving some types of notifications from the app in question just not all of them. I don't seem to have any sync issues.
My phone is a OnePlus 5T running Android and the latest update available putting the OS at v8.1.0.
The app in question is called Life360 and is a family tracking app. It makes notifications for events such as a family member completing a drive, checking in, sending a message, being involved in an accident and arriving or leaving preset places of interest. I receive all of these notifications on my phone and did so on my Android Wear OS 2.0 Huawei Watch 2 Classic that preceded my Ionic. The Life 360 team have done a great job of creating many notification types for granular control of what you want to see but I should add I have not edited the default notification settings. Here is a screen capture of their notification types as seen on my phone:
I routinely receive notifications on my Ionic from the Driving category informing me a family member has finished a drive. I also get notifications covered by the In-App Messaging category but I do not get anything from the Place Alerts category which is the one I value most as it tells me when my family members arrive at places of interest we have setup. All of these notifications do appear on my phone.
Notice that the working “Driving” category and the non-working “Place Alerts” category are both set to the same importance level of urgent and when drilling down into them both have exactly the same settings:
I am therefore at a complete loss as to why my Ionic does not receive the Place Alerts.
Here is an example of alerts received on my phone. Note that my Ionic received the “drive complete” notification but not the “arrived at” alert. I should point out that while these two alerts are closely timed and potentially could interfere with one another place alerts can be and are routinely triggered without an accompanying drive complete alert (someone drives past a place without stopping) and these solo place alerts aren’t received either.
As for my Ionic configuration I have All Day Sync and Always Connected turned on and did have the Keep Alive Widget turned on (although this option seems to have disappeared from the settings after last night’s Fitbit app update). I have tried with Enable Transliteration both on and off although I do not expect to see non-latin characters in any alerts. Life 360 is of course turned on in my notification app list.
For troubleshooting I have:
- Rebooted numerous times
- Reinstalled Life 360 alone
- Reinstalled Fitbit App alone
- Uninstalled Life 360, then Uninstalled Fitbit, then reset my Ionic, then deleted all Bluetooth connections to the Ionic, rebooted my phone, then reinstalled Life 360, reinstalled the Fitbit App and the re-paired and setup my Ionic.
The problem is unchanged.
Given that these alerts appear just fine in the Android notification shade and the failing notification category is similarly configured to a working one I believe this is a Fitbit software issue and would love any help the community and particularly Fitbit support can offer.
Thanks in advance.
Best Answer
