Not receiving notifications on fitbit

[Allisonkelsey33]

I’ve done everything and still not able to receive text/call on to my iconic. I’ve done all the trouble shooting. I’ve gotten it to work once but only for a few days.

[Dawgthecat]

I’m having the same issues.  I was able to receive notification when phone calls or text messages were received for several months, but I’m not able have it appear on my screen anymore.  It does show some of the info when I swipe down from the top of the Ionic.

[Allisonkelsey33]

I don’t have anything stored when I scroll up! It’s frustrating. I love this watch but never had this problem with the blaze

Sent from my iPhone

[Rich_Laue]

Telling us that everything was tried tells us nothing about what has been tried, sorry.

Are notifications turned on, on the ionic, hold in left button, after screen changes let go and swipe left.

Restarted the phone, once I had a lockup on the phone and had to shut it down the start up to get it to send notifications

Restarted the ionic.

Using the send test notification in the Fitbit app, is this received?

Try disabling notification services through the 3 dot menu?

Then turn them back on, the android phone will ask for permission.

Is the phone DND mode activated, deactivate please.

Do you get notifications on the phones lock screen?

Have you looked at the help docs?

How do I get notifications from my phone on my Fitbit device?

Receive call, text message, calendar, and other notifications on your Fitbit watch or tracker if you have a compatible phone.

My Fitbit device isn't receiving notifications from my phone

Try these troubleshooting steps if you're not receiving notifications

It is also nice to include the phone type when asking about a phone problem.

[Allisonkelsey33]

I apologize for the vagueness. I’ve asked this question before and have followed the troubleshooting steps and still nothing.

Sent from my iPhone

[Dawgthecat · Accepted solution]

No problem. I also turned off other 3rd party messaging apps that might have been conflicting or preventing the ionic from working with my iPhone messages. This included Snapchat, Facebook Messenger and WhatsApp. But I am still not getting notification when I get text messages 😞

Mr. Shawn Beldue
Sent from my iPhone

[Allisonkelsey33]

I got it to finally work after doing the steps multiple times
Thanks

Sent from my iPhone