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‎02-29-2020 08:35 - last edited on ‎03-01-2020 12:43 by Fitbit Moderator

‎02-29-2020 08:35 - last edited on ‎03-01-2020 12:43 by Fitbit Moderator

Is anyone else experiencing this with the ionic? Call into customer service is ‘we are working on it.’ For 6ish months? Not fair to have a partially usable product imo. 

 

Moderator edit: Subject for clarity 

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‎02-29-2020 10:00

‎02-29-2020 10:00

Actually this issue has nothing to do with your ionic, but with your phone and the Fitbit App. I assume on the ionic you have notifications enabled. 

Not knowing what type of phone and what version of its OS prevents us from giving advice @lesleyod 

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‎03-01-2020 12:42

In response to Rich_Laue

‎03-01-2020 12:42

Hi @lesleyod, it's nice to see you again participating here in the Community Forums, welcome back. 

 

Thanks for bringing this to my attention and for the details that were shared in your post, I totally understand how frustrating this matter can be for you. Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or more information about the outcome of your case.

 

@Rich_Laue Your support is always appreciated.

 

Let me know if you need anything else, I'll be around.

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