03-11-2018 19:50
03-11-2018 19:50
Received the Fitbit Ionic for Christmas 2017, had the surge and wanted to upgrade. I have had consistent syncing problems with my Android Phone. Then the Firmware update happened and it wouldn't work at all. We tried everything I finally got frustrated and did a factory reset on the Ionic and now it won't do anything at all. It just keeps trying to go through the set up but won't make it past the WiFi set it just can't connect. I've wasted so much time trying to get this to work. I loved my surge but my band kept becoming detached and I liked the ionic options. Did I just get a bad watch? HELP so frustrated and don't know what I can do. It's only a few months old..
Kristine
Answered! Go to the Best Answer.
04-23-2018 21:43
04-23-2018 21:43
https://community.fitbit.com/t5/Ionic/Ionic-not-syncing-stuck-on-4-digit-code/m-p/2663750#M49818
My problem was solved. Please read my updated post for possible solution.
03-11-2018 20:51
03-11-2018 20:51
Have you tried skipping the WiFi setup part to see if it will actually continue beyond that? You can always add WiFi networks once the initial setup is done. Only problem is that the forced firmware update during the setup will take forever over Bluetooth.
04-19-2018 11:12
04-19-2018 11:12
My ionic keeps flashing "Hi get started at www.fitbit.com/setup" for hours. Cannot move an inch. Is it a brick now?
04-23-2018 16:24
04-23-2018 16:24
How long is Forever? I tried that but after 30 min of trying to connect I gave up and restarted my phone.
04-23-2018 20:08
04-23-2018 20:08
I left it overnight fyi.
04-23-2018 20:11 - edited 04-23-2018 20:11
04-23-2018 20:11 - edited 04-23-2018 20:11
@nth1502 wrote:I left it overnight fyi.
Hello @nth1502,
Sorry your having problems. Is your Ionic stuck in the update or something else?
Gunny | Richmond, VA (USA)
Ionic Adidas Edition, Versa Special Edition, Aria 2 & Flyer | iPhone & Windows 10
Take a look at the Fitbit Help site for further Assistance & Information.
04-23-2018 21:43
04-23-2018 21:43
https://community.fitbit.com/t5/Ionic/Ionic-not-syncing-stuck-on-4-digit-code/m-p/2663750#M49818
My problem was solved. Please read my updated post for possible solution.
08-01-2018 00:58 - edited 08-01-2018 01:11
08-01-2018 00:58 - edited 08-01-2018 01:11
THERE IS NO SOLUTION FOR THIS SUBJECT!!!!! Factory reset mine and now only the Fitbit logo is on the screen. It flashes every once in a while, but nothing! It's less only a month old. Of course the "solutions" have nothing to really do with the problem. I am military overseas, so I will try getting on the phone with customer service tonight to see what they have to say. I'm so disappointed. I gave up my Apple Watch for the Ionic and for the first month I loved it. At least Apple actually have a real guarantee and good customer service. Fitbit, you're a disappointment. Make good on all the hype.
08-08-2018 15:54
08-08-2018 15:54
I have the exact same problem. Did they ever say how to fix it. I've tried to factory reset over and over. I hold the 3 buttons until the logo disappears then I feel the vibration. Then it just keeps cycling the logo on and off. Nothing works anymore. It worked fine till a few days ago.
08-08-2018 21:28
08-08-2018 21:28
@Dvrapant wrote:I have the exact same problem. Did they ever say how to fix it. I've tried to factory reset over and over. I hold the 3 buttons until the logo disappears then I feel the vibration. Then it just keeps cycling the logo on and off. Nothing works anymore. It worked fine till a few days ago.
Did you follow these steps exactly?
Fitbit OS hardware reset
On the watch, hold all three buttons for about twelve seconds. This will trigger the 2-button hardware restart after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, whilst continuing to hold the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.
08-09-2018 05:21
08-09-2018 05:21
08-09-2018 06:27
08-09-2018 06:27
My issue has never been resolved I have lost additional functioality and this has been painful since March. I am so upset that I spent the money on this new watchand gave them such praise in the past.
Very disappointed
KCK
08-09-2018 16:09
08-09-2018 16:09
https://community.fitbit.com/t5/Ionic/Ionic-not-syncing-stuck-on-4-digit-code/m-p/2663750#M49818
Key summmary of my troubleshooting process :
(1) Remove device connection in the app
(2) Turn off your phone wifi (keep bluetooth on so you can connect to your fitbit at reset step. When it is flashing with logo and greeting, it is still capable to establish connection)
(3) Turn off other devices/peripherals bluetooth ( speakers/laptop...) since they might interfere the process.
08-10-2018 05:07
08-10-2018 05:07
08-10-2018 06:32
08-10-2018 06:32
@Dvrapant wrote:
There is no greeting. The logo flashes on and off only. It does not go to
any other screen. It does not boot after the vibration when doing the
factory reset. It has already been removed from the Fitbit app. The phone
does not find the watch via bluetooth.
I would recommend contacting customer support. They will be able to discuss your options with you.
08-10-2018 06:50
08-10-2018 06:50
08-10-2018 07:10
08-10-2018 07:10
@Dvrapant I think as long as you purchased it from an authorised reseller, fitbit will deal with the warranty. It's worth contacting customer support on the link I provided, see what they say. The should be able to see what the warranty status is from your account/serial number.
08-10-2018 07:22
08-10-2018 07:22
09-06-2019 21:01
09-06-2019 21:01
Same problem
02-10-2020 14:19
02-10-2020 14:19
Same problem. Apparently factory resets can destroy the device. I'm outside the warranty window. What a piece of junk.