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Not receiving text notifications with Samsung Galaxy S9

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‎12-14-2019 20:38 - last edited on ‎12-15-2019 19:07 by Fitbit Moderator

‎12-14-2019 20:38 - last edited on ‎12-15-2019 19:07 by Fitbit Moderator

I have a Samsung S9 and am having the same problem.   I'm getting calls (now with caller id)  but no messages. 

 

Moderator edit: Subject for clarity 

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‎12-15-2019 19:07

‎12-15-2019 19:07

Hello @Mariemars, welcome to the Community Forums!

 

I appreciate the details that were shared in your post. To better assist you with this, can you please let me know when was the first time you experienced this? If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Ionic are correctly configured.

 

After verifying the above, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes.

 

Keep me posted.

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