Not receiving texts, but receiving other notifications

[David1092]

The title says it all. All notifications except texts are coming through on my fitbit. I have a galaxy s8, I've un paired and paired again, made sure notifications are on, my messaging app is enabled under the application notifications in fitbit settings... 

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

Welcome to the Community @David1092. Thanks for mentioning that you have a Samsung S8.

I appreciate the troubleshooting you've tried. I would like you to make sure that Do Not Disturb feature is not enabled on your mobile device. If it isn't please uninstall and reinstall the Fitbit app and check if you receive text notifications after this. 

Let me know how it goes. 

[Tbfit40]

having the same issue. ionic is a few days old. hope this can be fixed.

[David1092]

Did not fix the problem

[SilviaFitbit]

Welcome to the Community @Tbfit40. Thanks for getting back @David1092. 

We’re aware of it and are working to identify a resolution as quickly as possible. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

[David1092]

Fixed

Unpairing the device just through my Bluetooth settings didn't work, but I was able to fix the problem by deleting my ionic from within the fitbit app, and re-adding the device. 

[Rotaryxs]

I just fixed my issue of not getting my texts go to notifications under settings make sure your show preview is set to always then scroll down to Fitbit and make sure show previews is set to always there…as soon as I did this I started getting notifications on my Fitbit 

[SilviaFitbit]

Thanks for getting back @David1092 and @Rotaryxs. I appreciate that both of you shared the troubleshooting that solved the issue you were experiencing. 

I'll be around if you need further assistance. 😀

[Tbfit40]

resolved as well, thanks.
All the best to you and yours,
Teletha A.Brown

Moderator edit: Removed personal information