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Pairing with Bose SoundSport

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‎09-09-2019 13:51

‎09-09-2019 13:51

 

Headphones had been paired with Iconic until yesterday.  Now I am unable to pair. 

 

The issue is as follows:

1) When I begin the paring process the Fitbit will randomly exit to the Clock Face forcing me to start the process over 

2) Sometimes a red X indicating the headphones did not pair

3)The Fitbit will remain in the "Pairing" cycle for quite some time even if I turn the headphones off.

 

Any ideas?

 

 

 

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3 REPLIES 3

‎09-10-2019 06:44 - last edited on ‎11-08-2024 15:06 by Fitbit Moderator

‎09-10-2019 06:44 - last edited on ‎11-08-2024 15:06 by Fitbit Moderator

A warm welcome to the Community @SunsetRunner. Thanks for the details mentioned. 

We’re aware of it and are working to identify a resolution as quickly as possible. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎09-30-2019 09:03

In response to SilviaFitbit

‎09-30-2019 09:03

have there been any updates to correct the issue I mention in my post?

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‎10-01-2019 14:18 - last edited on ‎11-08-2024 15:04 by Fitbit Moderator

In response to SunsetRunner

‎10-01-2019 14:18 - last edited on ‎11-08-2024 15:04 by Fitbit Moderator

Hey there @SunsetRunner. Thanks for getting back. Currently,  I don't have updates about it. Rest assure that our team is still working on it. 

Your patience and understanding is appreciated. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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