Poor Bluetooth and volume control issues

[AJMolloy]

Firstly what a disappointment to realise the Bluetooth is awful on these watches. After reading through many forums I have to change the watch to my right wrist to make it work.. massive design flaw. That coupled with only having Deezer is enough to say I’d prefer to pay a premium for an Apple Watch that works..

anyway ive got it working now and have a new pair of Jaybird vista headphones. The issue is when I play music using Deezer the volume controls do not work. When I’m paired with my iPhone playing music and streaming things it’s perfect and I can control volume. This Fitbit though.. the controls are there but the plus and minus button don’t actually do anything 

what’s the deal here? Is it just Fitbit being a bit rubbish in their design?

[SilviaFitbit]

Welcome to the Community @AJMolloy. Thanks for your feedback regarding Fitbit and the connectivity with third-party headphones. 

We’re aware of it and are working to identify a resolution as quickly as possible. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let me know if you there's anything else I may assist you with. 

[AJMolloy]

Sure but what does that mean.. you’ll get back to me this week or next year?

[SilviaFitbit]

Thanks for getting back @AJMolloy. I don't have a timeframe about when this will be updated. However, please keep an eye on the forums for updates. 

Your patience and understanding is appreciated.