Not recording active minutes

[BarbaraCRN]

I've walked over 40 mins today and my ionic shows only 10 active minutes. How long must I walk to record the active mins correctly?

[SteveH]

It's not a matter of how long you have to walk, it's how fast. You only get active minutes when your fitbit thinks you have been particularly active, not just mildly active. It might be just that it only thought that for 10 minutes of your walk. There's more information on active minutes here:

http://help.fitbit.com/articles/en_US/Help_article/1379 

[rcwalk]

I have run today used the elliptical and did hill work.  90 minutes. My charge would record that as 90 minutes. My Ionic records it as 24.  Sorry there is something seriously wrong.  It started out fine for a week. 

[BarbaraCRN]

I agree that's why I've decided to return mine. For almost $300. It should do a better job. 

[tanyagrt]

Hi I am having the same issue at the moment ... I did 60 minutes of weights and 30 treadmill  - on manual it is not showing achieving minutes when it usually does,,,, in addition my fitibit said I had completed 11k steps until I synced it then it wen down to 7k steps ...