Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more
One more setting you should look at. Press and hold the left button on the Ionic. Check the notifications tile to make sure it is on.
Warren | Cincinnati, OH
Versa Lite, Ionic, Charge3, Inspire HR, Blaze(retired), Alta( retired),- Pixel 3
Take a look at the Fitbit help site for further assistance and information.