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Not tracking sleep

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‎07-20-2018 11:17

‎07-20-2018 11:17

I have tried everything suggested to fix this. When I first got the ionic, it tracked my sleep cycles with no proble. Then it stopped working. Now it either does not track at all or only gives the blue lines with no detail. I have done factory reset. turned on and off. wore the band tighter. set to sensitive. nothing works...anyone have this same problem?

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‎07-20-2018 12:13 - edited ‎07-20-2018 12:14

‎07-20-2018 12:13 - edited ‎07-20-2018 12:14

Blue lines? How long are you sleeping for?  Do you have a screenshot of a night?

?
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‎07-20-2018 12:27

In response to Cantryboy

‎07-20-2018 12:27

I sleep 7-8 hours every night. And like I said...sleep tranking worked fine
for about 2 months...then it started to not work. Must have been one of the
updates screwed it up...
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