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Nothing works but Time

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‎09-08-2018 07:06

‎09-08-2018 07:06

I’ve had my Ionic for my months and only charged it every 5th day or so but recently had to start charging it daily because the charge doesn’t last more than 36 hours. I don’t have music or any extra apps loaded so not sure why the battery problem.  Then about 3 days ago my Ionic will no longer count my steps, show my heart rate, calories burned, or my sleep on my watch.  When I go to the app on my phone they don’t show up either.  So now essentially my Ionic is only functioning as a watch!  😕  I’m very frustrated!!!  Any suggestions or help would be much appreciated! 

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‎09-08-2018 07:15

‎09-08-2018 07:15

Try restarting it by pressing the left and bottom right buttons at the same time. 

 

For the problem with the battery, it is better to contact support, most likely they will ask you to try some thing, but if the problem isn't solved, you should have a warranty on it. 

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‎09-08-2018 12:06

‎09-08-2018 12:06

I am having the same issue!  My tracker has only worked on and off for the past two weeks- Yesterday and day before it was fine- counting steps, mileage, etc- Today only the watch works- Tracker is not working accurately I ran 9 miles this morning- it tracked it as half a mile, 47 steps.  Now it has just turned off and is showing a blank screen but I can feel it vibrating- And yes, already held down the left and right bottom buttons and then tried holding down all 3- NOTHING!  I am giving it a rest then going to try again!  I am very frustrated!  It is not even a year old!  I love the watch but there are too many issues!

 

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