Notification service not running

[arszhdanov]

Hi. I've recently got a new Fitbit ionic that replaced my previous device under warranty. It was working fine for a month or so and then it stopped snowing any notifications. The app says that notification service is not running, it requires a restart to activate. Rebooting both phone and watch didn't solve the problem. My phone is OnePlus 5.

Anyone has a solution?

Thank you

[SunsetRunner · Accepted solution]

Try clearing the cache in the app. If that doesn't work, try signing in and out of the app. Last resort, uninstall the app, reboot the phone and install it again. Good luck!

[arszhdanov]

Reinstalling the app solved it. Thank you

[KReda]

I tried all the steps in the sequence listed and unfortunately, it did not work for my Fitbit Ionic. The problem is there for a couple of months now.

Notifications stopped coming to the Fitbit device, when trying to set them on the Fitbit App I get a red triangle error stating "Notification service not running. A phone restart is required to re-create notifications on your tracker".

Phone is OnePlus 3 running Android 9

Any other solutions, please? Getting desperate

[SilviaFitbit]

@KReda Welcome back to the Community. Thanks for the troubleshooting tried and the details mentioned. I see where you're coming from. 

We’re aware of it and are working to identify a resolution as quickly as possible. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let me know if there's anything I can do to assist you in the meantime. 

[KReda]

Thank you Silvia,

Appreciate the update, I was feeling a bit left out, and was not sure if the issue is being looked at at all.

How will I find out about any possible solutions? Will there be an update message from you, or an update on the app, or something else?

Many thanks

Khaled

[SN100]

My ionic is also doing this, if you uninstall and reinstall the app do you lose your data? 

[SilviaFitbit]

@KReda Thanks for getting back. A message is usually posted on the forums to let users know about issues that have been resolved, keep an eye on the forums. Once again, thank you for your understanding while this gets resolved. 

@SN100 Welcome to the Community. I can confirm that you won't lose any Fitbit data if you uninstall the app. 

I'll be around if you have any additional questions.