Notifications from WhatsApp and mail

[RajIndia]

I am not receiving notifications from WhatsApp or mail. I tried all steps in the help section.

Is there any other way ?

[SilviaFitbit]

A warm welcome to the Community @RajIndia. Thanks for the research done prior posting and the steps performed. 

I would like you to confirm that you've tried this troubleshooting. Also, please let me know which mobile device you're using to sync your Ionic. 

Let me know how it goes.

[juniorjunior365]

@RajIndia you are probably experiencing the same problem many other Ionic users are experiencing concerning not receiving notifications.

See my post for detail. 

[RajIndia]

Hi,

I have already tried the troubleshooting site without success.

I am using the One Plus Six McLaren mobile phone.

Rajnish Ambegaoker

[SilviaFitbit]

Thanks for the troubleshooting tried @RajIndia.

I've checked the list of supported mobile phones and OnePlus 6 is a supported one but not the One Plus Six McLaren edition, this might be why you're not receiving notifications. Rest assure that our Support team is always testing new devices and adding them to the list. 

Your patience and understanding is appreciated, I'll be around if you need further assistance. 

[RajIndia]

Can you give us an approximate time frame when this connection will happen ? The Ionic is quiet an expensive gadget and I am using it as a basic step-counter.

[SilviaFitbit]

@RajIndia Thanks for getting back. 

I don't have information about when new phones are going to be added, please keep an eye on the article because our Fitbit team is always testing new devices and adding them to the list. 

I'll be around if you need further assistance.