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Notifications keep turning off on my Ionic

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‎03-28-2018 10:22

‎03-28-2018 10:22

I have noticed that after setting up my Ionic the first time almost 2 months ago, that I received notifications for a short time and then they just stopped being pushed to my device.  I checked the settings in the mobile app and everything looked ok.  I restarted the Ionic and made sure that my settings were still good, but that didn't fix the issue.  Then I tried a my Ionic and set everything up again.  My notifications, specifically FB Messenger, keep getting turned off somehow.  I just went into the mobile app to see if Messenger was still checked and it wasn't.  I checked the box, but there is no option to save so I hit the back arrow in the app.  Why is this happening?  I am getting incredibly frustrated that this keeps happening when I purchased this Fitbit for its notification ability.  Its getting to the point where I want to return this device, but I am now outside of the return period for the retail that I bought the device from.

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2 REPLIES 2

‎03-28-2018 15:08

‎03-28-2018 15:08

@Lidij12345wrote:

I have noticed that after setting up my Ionic the first time almost 2 months ago, that I received notifications for a short time and then they just stopped being pushed to my device.  I checked the settings in the mobile app and everything looked ok.  I restarted the Ionic and made sure that my settings were still good, but that didn't fix the issue.  Then I tried a my Ionic and set everything up again.  My notifications, specifically FB Messenger, keep getting turned off somehow.  I just went into the mobile app to see if Messenger was still checked and it wasn't.  I checked the box, but there is no option to save so I hit the back arrow in the app.  Why is this happening?  I am getting incredibly frustrated that this keeps happening when I purchased this Fitbit for its notification ability.  Its getting to the point where I want to return this device, but I am now outside of the return period for the retail that I bought the device from.

Oh.That sucks.Try a factory reset and If that doesn’t work,Delete the Fitbit from your account and add it again.

 

Hope this helps!

“Just keep swimming,Just keep swimming, swimming, swimming”- Dory
If you find my answers helpful, Vote for them and accept them as the Solution!
Ionic | Charge 2 | iPad 2017 running iOS 12.1.2 Beta
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‎01-11-2019 02:18

In response to supersmart01234

‎01-11-2019 02:18

Reset to manufacturer setting and deleting device and reinstalling works but its frustrating every couple of weeks I agree I bought an expensive smart watch for the fitness tracker but also for notifications and I feel like iconic has fallen short, way short extremely disappinted

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