Notifications on Fitbit Ionic stopped working

[pointy101]

As the title says ,and can't get them to work again.Was getting texts and call notification no problem ,but now nothing .Made sure all set up correct but still not working 

Moderator edit: updated subject for clarity

[NellyG]

@pointy101 What phone are you using?

[pointy101]

Essential,and before anyone says it not supported,it worked fine for months ,then just stopped

[LWeber]

I have the Galaxy S8 and am having the same issue. I use to receive all the notifications and calls and now the past few days I'm not getting anything on my ionic.

[SunsetRunner]

It happens from time to time and the remedy I found is just restarting Ionic. Magically, notifications come back. Last time it happened a few days ago ( Galaxy S8+ ). Restarting Ionic helped in my case.

[MarreFitbit]

Hey there @pointy101, it's nice to see you around the forums! I totally understand your point. However, the Essential phone is not included in our Supported Devices list.

Note that the devices on this list have been confirmed as fully compatible with all features of Fitbit devices and the Fitbit app. While a phone or tablet may not be verified as fully compatible, the Fitbit app may still work with your device. 

Please keep in mind that when a device is not supported we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

Our team routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit app, and are constantly working to confirm compatibility with new phone models. Be sure to verify that your phone meets the minimum operating system requirements. 

Hey there @LWeber! If you're still not receiving notifications on your Galaxy S8, I'd like you to make sure about the following:

• Your phone was too far away. It must be within 30 feet of your Fitbit device to transmit the notification.
  For texts, you have the conversation open on your phone. Your Fitbit device shows new texts you haven't already read.
• You're using another Bluetooth product. If you have Bluetooth products like speakers, headsets, or car stereos paired to your phone along with your Fitbit device, you may have trouble using more than one at the same time. For example, turning on your speaker might stop your phone from sending a notification or syncing. For more information, see Is the Fitbit app interfering with other Bluetooth devices?
• The connection between your phone and Fitbit device is unstable. Bluetooth signals are susceptible to disconnecting or dropping occasionally. If you have an Android phone, check the following:
  • Make sure Enable Notification Widget is on. You can find this with the other notification settings in the Fitbit app.
  • Make sure Always Connected is on. This improves your Bluetooth connection but also drains your Fitbit device's battery more quickly. Turn it off and on as you prefer.
  • Make sure the Fitbit app is allowed to run in the background on your phone. For more information, see Why is the Fitbit app sending a notification to my Android phone?
• The app that should send the notification can't do so. Check all the phone and Fitbit app requirements in How do I get notifications from my phone on my Fitbit device? 
• Your device was syncing. Syncing can sometimes prevent or delay a notification. 
• You just updated the Fitbit app. Restart your phone and try setting up notifications again.

Also, double check the following:

1. Open your "Messages" app on your Android device.
2. Go to "Settings."
3. Click on "Notifications."
4. Make sure there is a checkmark next to "Preview Message" 

I'm glad to hear that you are receiving your notifications again after restarting your Ionic. Thanks for sharing what worked for you @SunsetRunner! 

Let me or @NellyG know if there's anything else I may assist you with guys. 

[Daryw]

I am having similar issues with my Ionic communication to my Note 8.  Worked great for 6 months and stopped,  done the reinstall too