Notifications-troubleshooting every day!

[Nmblasco]

My Ionic has been giving me trouble since day 1.  It stops receiving notifications (reminders to move, 10000 steps, emails, texts, etc).  I have to perform troubleshooting with a Fitbit rep EVERY DAY!!!  Is anyone else having this issue?  Did anyone else have this issue and finally have it solved?  Troubleshooting every day is not going to work for me.  Not for a $300 device.

[Ralendil]

I have

Are you using an android phone ?

I use a samsung s7 edge and i ve found that the watch has difficulties to maintain the bluetooth connection

Can't figure if it is linked to the fitbit app or the watch

My wife uses an alta hr, and from time to time miss notifications

For my ionic, i don't receive any call notification

For both of us, the smart unlock doesn't work at all (unlock device if the device is connected with the phone)

I "bought" a garmin fenix 5. This watch works great regarding the connection with phone. I receive instantly the notifications (call and text), while with the ionic I have always a delay with text notifications and, as I said, don't receive any call notifications.

I won't keep the garmin, cause of a problem with the steps counted, but it showed me that the problem is about the protocol used to make the watch communicates with the phone. 

Question is : ionic watch or fitbit application ?

The answer is not really important... The fact is, Fitbit needs to rework the bluetooth communication protocol.

[Nmblasco]

I am using an Android phone (Samsung Galaxy S7).  My husband has a Charge HR and the same phone and does not have issues.  Fitbit has said that it is a system issue on their end and should be fixed in a couple days.  Weird that my husband's works fine.  Must be a system issue only with Ionic devices.

[SunsetRunner]

There is, and has been, an issue syncing the Ionic with android devices reported by users. Yes it mainly appears to affect the Ionic and not other Fitbit devices, which is why some users, who have had other Fitbit devices are so frustrated (as are New Ionic users, truth be told). Thankfully it seems iOS users (of which I am one) are more fortunate and not suffering the same issues or to the same extent anyway. 

Unfortunately the the best I can offer is either try a different method of syncing, such as an iOS device or a W10 PC, or persist with attempting to get your Android device to sync.

I can only surmise that Fitbit are doing their best to resolve the matter.

[Ralendil]

I must say that I have no problem about the sync itself

Only a problem with the notifications that are not sent to the watch (rarely for text, none sent for call notifications)

But the sync always works in fitbit app

[elot]

I never had that much trouble, but i found out that the BlueTooth connection often fails (disconnects).

And sometimes it takes a long time to get it reconnected.

Try a watchface which warns and shows the BT connction status ('Essential Watch' or 'Step Counter' for instance). Activte vibration on disconnect.

If you also have a lot of disconnect and reconnects, try the following.

Find an app the can start with certain settings or situations ('Tasker' for me, or some other profile app).

After disconnect BT, let it wait 1 minute, kill the Fitbit app, wait a few seconds and restart the app.

For me, the restart will get the BT connection started alsmost every time after 1 minute and only every now and then it will take a 2 or 3 times to work.

[FitGirl96B]

I've been having intermittent issues with notifications as well for at least a week. I have a Galaxy Note Edge. I have to do the two-button restart on the watch, turn my phone's Bluetooth off then back on at least once a day. Sometimes that fixes it and sometimes not. Receiving call notifications has been a crap shoot almost since I got it a week before Christmas. I had a Garmin Vivoactive watch for two years prior to this and I never had issues like I've had with my Ionic. For an expensive and what you'd think was an advanced product like this I'm surprised they released it with the amount of varied issues that I've read users are having.

[Ralendil]

I will be honest

If i could find a watch that has a connection with phone like the garmin watches and the features of the ionic (sleep track, step count), i would take it immediately

I am fed up with the connection problem of the ionic

However, i "bought" (that I will return) a fenix 5... And I must say I am heavily disapointed about the steps count.

At 10:53 pm i get 14 410 steps...

I did 7000 of them by brushing teeth and sleeping. 3000 by staying on a chair... 

And it snows, so my arms are in pockets when i walk... And so the watch doesn't count when i walk...

But as you can see, i get lot of steps... Cause I have to wear it on my dominant wrist.

Garmin watches are somewhat messed with this feature...

And this means it mess every datas displayed in the application.

When I get 14000 steps with the ionic, I feel it in my legs.

Here, I have not walked today (cause of work) so I should get around 6 to 7 k steps

If someone knows a watch that can have notifications, sleep track, steps count correct and a good battery (like 5 days) he can tell me.

i really hope that Fitbit can make the ionic functionnal... Yes i did not make a mistake... Functionnal is the correct word

[Nmblasco]

I have been working with Fitbit troubleshooting since I first got my phone in January.  No luck fixing.  I told them I was completely unsatisfied with this $300 watch that does not do what it is supposed to do.  Of course, now I am past the 45 day warranty so they can do nothing for me.  Just continue to troubleshoot.  I am giving them this week (getting a call from a manager AGAIN today) and if they cannot give me a resolution I am going to have to start looking at other avenues.  Social media, technology review groups, write letters to Fitbit media relations, etc.  Unbelievable that they would sell a $300 product that does not do as promised.  Did they not test it before?