Old data disappeared

[hovdeo]

all data prior 5:35pm PST today is now gone. Gone both from iphone app and from the the online/browser dashboard. I have logged out and back in. all historical calorie data set to 1639 (BMR?). i can see data for when i fell asleep and when i woke up such as last night 22:00 / 05:24 but sleep = 0 min for each and every day

any thoughts? 

Moderator edit: Updated subject for clarity 

[Benjan]

The same thing happened to mine effective st 8:35pm EST.

What gives?

[JustChris]

Same problem here. All historic heart rate, sleep, calorie, and active minute data seems to be gone. Please tell me it can be restored. 

[Benjan]

I'm hoping the same thing - very, very frustrating



Sent from my Samsung Galaxy smartphone.

[SilviaFitbit]

Hey there @Benjan, @hovdeo and @JustChris! I appreciate the details that you've mentioned as well for logging out and back into your Fitbit account.

It's pretty weird that the all your previous data isn't showing. Sometimes, the data isn't showing because another account was accidentally created and that's why the previous information isn't there. I would like you to log out from your account and then log back in. (Just make sure you're logging into the same account that you did before) 

If you're still not seeing your data, please provide me with a screenshot of what you're getting on your Dashboard/app. 

Hope this helps! Keep me posted. 

[hovdeo]

@SilviaFitbit

based on the response from one of your admins last night, FitBit had a server outage. data got restored and harvested during the evening and night and is back up and running now. 

thank you for the follow up on this issue.