help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

OnePlus 2 compatibility issue with Ionic

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-17-2017 10:53

‎12-17-2017 10:53

I did the mistake of not looking at the compatibility list and of course the device I have (OnePlus 2) is not supported. Technical support isn't much help as they just tell me that my device isn't supported and that they're working on it. To me this is frustrating because I paid $300 for a device I can't utilize all the features this is abysmal from the Fitbit team considering that my device is a relatively new Android device that has Bluetooth 4.1. Does anyone have a workaround to get it paired and working correctly on the OnePlus 2 for example maybe I can run a custom rom on it to get it working I'm not even sure if that would work anyways anything is appreciated at this point I'm desperate 

Best Answer
1 REPLY 1

‎12-18-2017 07:01

‎12-18-2017 07:01

@Tdawg917 Welcome to the Fitbit family! Have you actually tried the set up process already?

 

I have an unsupported device as well (Moto G4) and I was able to set up and sync my Ionic. My advice would be to try these set up steps. If nothing, try these set up troubleshooting steps. This could help out.

 

If after doing this it is still not working, best thing to do will be to use a computer to set up and sync or a different device supported by Fitbit.

 

Keep me posted! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
Best Answer
0 Votes