Ongoing notifcation issues

[SunsetRunner]

Hi

For over the last 6 weeks ive had the below issues with my notifcations on my Ionic, Fitbit are been less that helpful and advising their IT department are working on a fix but they cant say how long its going to take or when they expect to have a solution, surely over 6 weeks is long enough for an IT department to fix a known issue!

- Intermittant phone notifications

- Calendar notifications sometimes come through 5 or 6 times even after they have been cleared

- Reminder to move hardly ever work.

I have followed all the various different instructions in this gorup and from the live chat, is anyone else having the same issues or been told anything more informative from Fitbit aside from "we appricate your feedback but...."

Thanks

Laura

[Darco0926 · Accepted solution]

I have the opposite issue with my Iconic, I don't receive any of my texts, calls or calendar info and it won't connect to wi-fi. It stopped about 6 months ago. I have the same issue as FitBit customer service has been less than helpful and won't offer a refund.

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@SunsetRunner wrote:

Hi

For over the last 6 weeks ive had the below issues with my notifcations on my Ionic, Fitbit are been less that helpful and advising their IT department are working on a fix but they cant say how long its going to take or when they expect to have a solution, surely over 6 weeks is long enough for an IT department to fix a known issue!

- Intermittant phone notifications

- Calendar notifications sometimes come through 5 or 6 times even after they have been cleared

- Reminder to move hardly ever work.

I have followed all the various different instructions in this gorup and from the live chat, is anyone else having the same issues or been told anything more informative from Fitbit aside from "we appricate your feedback but...."

Thanks

Laura

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[SunsetRunner]

I think the most frustrating bit is Fitbit’s inability to help or to want to help. Everyone knows things don’t always go smoothly with technology but I’ve never come across a company so unwilling to help in a timely manner. 

[Darco0926]

I agree. I've been with Fitbit since 2010 and I've never had a bad experience until now. I'm frustrated that I paid so much for a product that can't function at even 50% of what it should. And they would just give me the same line... we are working diligently... I'm beyond frustrated. 

[SunsetRunner]

Couldn’t agree more, definitely the last Fitbit product I own.

Sent from my iPhone

[Darco0926]

And.... still nothing.. still being ignored by Fitbit & it's "support" team.. 

[SunsetRunner]

Same here!! Doesn’t give you much faith in their abilities of they have all these customers impacted and still haven’t resolved.

Sent from my iPhone

[SunsetRunner]

I have been in touch with fitbit this morning as the notification issue seems to now have extended to telling me when the Ionic needs charging, as they still have no updates or any solution, I have been left with no choice but to contact trading standards as the watch has been falsly advertised with the number of mentions to notfications in the ad description. All Fitbit needed to do was to give an end date to show they are taking the issue seriously and actually working on the issue instead of palming us off everytime.

[SunsetRunner]

So apparently I will receive an email by 11am Saturday with a resolution, I’m not holding much hope!