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Order & Shipping Details

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‎06-30-2020 23:09 - last edited on ‎07-01-2020 03:45 by Fitbit Moderator

‎06-30-2020 23:09 - last edited on ‎07-01-2020 03:45 by Fitbit Moderator

Hi I just place an order on your website for Fitbit Ionic Classic Band (Charcoal, Smoke Grey) - Large, i have done the payment and have confirmation from razor pay,but i haven't received any order confirmation number or email from you,kindly look into it on urgent basis.

My money has been deducted.

Regards
Ankket Jain

 

Moderator Edit: Personal info removed

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6 REPLIES 6

‎06-30-2020 23:14

‎06-30-2020 23:14

Hi @Ankket  this is the community forum and for that information, you need to go back to where you placed your order. Did you order from fitbit.com? You will need to go to them when customer support is open in the morning.

Stepping in the U.S.A. since September 2013. Android 14

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‎06-30-2020 23:19

In response to Odyssey13

‎06-30-2020 23:19

Hi 

Thanks for your reply,i have tried every possible means to get in touch,i bought the product online from Fitbit India ie, but after the payment no confirmation has been sent.

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‎06-30-2020 23:24

In response to Ankket

‎06-30-2020 23:24

@Ankket  Reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options

 

I'm not sure of a number for India. I will notify a moderator to stop by to assist you. 

Stepping in the U.S.A. since September 2013. Android 14

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‎07-01-2020 00:01

In response to Odyssey13

‎07-01-2020 00:01

Yes contact number for India would be great, thanks a ton for all the help.

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‎07-01-2020 03:52 - edited ‎07-01-2020 03:57

In response to Ankket

‎07-01-2020 03:52 - edited ‎07-01-2020 03:57

Hi there @Ankket, welcome to the Community Forums. Thanks for the details provided in your post about the purchased you just made. 

 

If you're located in India, you can call our Support Team for this regards at 000 800 050 1057 Monday - Friday 10 AM - 9 PM. All customer support options for India can be found here.

 

Thanks for your help @Odyssey13!

 

I'll be around if you have any questions. 

Maria | Community Moderator, Fitbit


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‎07-01-2020 18:53

In response to MarreFitbit

‎07-01-2020 18:53

Getting absolutely zero response from all the emails addresses and numbers.

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