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Pairing issue with bluetooth headphones

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‎03-20-2018 17:14 - edited ‎03-20-2018 17:16

‎03-20-2018 17:14 - edited ‎03-20-2018 17:16

I found my problem with pairing Bluetooth headsets was that Bluetooth version 3.0 didn't work, I got some Jabra sport pace that use version 4.0, these worked fine, just putting this out there in case people are still having issues.

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4 REPLIES 4

‎03-24-2018 09:32

‎03-24-2018 09:32

If the ionic pairs to the app using 4.0 , wouldn’t it make sense for the ionic to pair with devices that have 4.0 ? Just saying.

“Just keep swimming,Just keep swimming, swimming, swimming”- Dory
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Ionic | Charge 2 | iPad 2017 running iOS 12.1.2 Beta
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‎03-25-2018 09:26

‎03-25-2018 09:26

@SteveLewis72 It's great to see you in the Fitbit family! Thank you so much for sharing your experience about Bluetooth version on devices with the Fitbit Community! 

 

I'm sure this will help other users who might be experiencing the same. Indeed, Ionic uses Bluetooth 4.0 to connect!

 

Thanks for your contribution on the Fitbit Community.

 

Additionally, have you checked the Feature Suggestions Board? If you have any ideas for future features you would like to see on your Fitbit device, this is the best place for asking. Feel free to search for existing feature suggestions or add you own original one!

 

See you around! Smiley Happy

Santi | Community Moderator, Fitbit

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‎06-20-2018 02:38

‎06-20-2018 02:38

Hi Steve, I bought the Jabra Sport Pace but couldn't connect with my Fitbit Ionic. Please can you guide me on how to do it

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‎06-21-2018 08:35 - edited ‎06-21-2018 08:36

In response to SunsetRunner

‎06-21-2018 08:35 - edited ‎06-21-2018 08:36

@SunsetRunner Welcome to the Fitbit Community! Thanks for your interest in pairing your Bluetooth headphones with your Fitbit watch.

 

Please follow these steps to pair them:

 

  • Start by activating pairing mode on your Bluetooth headphones, speaker, or other audio device.
  • On your watch, open the Settings app and then scroll down and tap Bluetooth.
  • Tap + Audio Device. Your watch searches for nearby devices.
  • When your watch finds nearby Bluetooth audio devices, it shows a list on the screen. Tap the name of the device you want to pair.
  • When pairing is complete, a check mark appears on the screen.

Check this help article for more details on this.

 

Sometimes, the headphones themselves will need to get into pairing mode. If this is the case, please check how to get your headphone into pairing mode.

 

Hope this helps. Keep me posted! Smiley Happy

Santi | Community Moderator, Fitbit

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