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Partial Sync Issues

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‎03-16-2020 06:57

‎03-16-2020 06:57

Greetings,

 

  My Ionic is syncing my steps.  But when I checked for sleep statistics, it told me to "wear my fitbit to sleep" (yeah, thanks! I do...heh). This has been a couple days. Today, (Monday morning 9:30am) I noticed the last registered sync time is Friday at 10:46pm.  

Calls/notifications still come in, but the time is also wrong.

 

I've tried rebooting the fitbit, (2x) rebooting the phone.    

 

What should my next steps be?

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2 REPLIES 2

‎03-17-2020 15:05

‎03-17-2020 15:05

@jgauthier It's nice to see you around. 

 

Thanks for the details mentioned and the time you took to reboot your Ionic. I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email, they will continue assisting you. 

 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎03-17-2020 18:21

In response to SilviaFitbit

‎03-17-2020 18:21

Thank you, yes.  Support instructed me that my Fitbit has failed.  Seems like they fail every 18 months for me.  I'm currently shopping for another tracker. But after 5 fitbits all failing just out of warranty, I'm moving on.

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