Paying for "Elegance" watch face

[Bergman555]

Just received an Ionic for Christmas .. third Fitbit I’ve owned. I logged into my Fitbit account and selected a new watch face called “Elegance” which seems nice... for awhile.  After a few days my watch face is locked up with an error, “To continue using Elegance please visit KZL.IO/Eleg and enter a code.  I will NOT be logging into a website I know nothing about in the middle of the Indian Ocean (.IO websites are registered on a small island in the Indian Ocean) .  At this point I assume this is a hack and if the problem persists, I will return my ionic and walk away from Fitbit after over 5 years as a user.  Not sure I can support a product that allows 3rd parties to hijack my wristband at will.

Moderator Edit: Clarified subject

[Giampi71]

From your smartphone application, press the icon of your Ionic and then clockface. Now you can select any other clockface you want.

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@AJonfb100 wrote:

my screen is captured by the clock, how do i access the watch gallery, as you suggested? thanks

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[BRAD1972]

True enough. However,  I paid for a package of the faces, this one included, and now they want more money.

[krh0408]

I don’t see the original clock face as as option.?? 

[Giampi71]

Yes, there is. Check Clock Faces, All Clocks, By Fitbit. It is called Gauges

[Ladyridah]

I do not blame you for being upset at all! I get up this morning and I now have no clock face, never tried to add another as well but it is gone, all I have is 5 numbers telling me to add this code. Why?? I did not try to add another clock face, I want the same one I had. I can not get out of it and have no idea why it is there. Not very happy myself!.

[EmTe]

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@Ladyridah wrote:

I do not blame you for being upset at all! I get up this morning and I now have no clock face, never tried to add another as well but it is gone, all I have is 5 numbers telling me to add this code. Why?? I did not try to add another clock face, I want the same one I had. I can not get out of it and have no idea why it is there. Not very happy myself!.

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Yeah, I think Fitbit needs to do something about it. Perhaps have an option in the Settings app to "Restore factory watch face".

[dadjr1976]

I have already paid for kzl.io/colors and it has locked me out for the second time in a week. How do I recover my watch?

[dadjr1976]

I have already paid for it. My jets are cool, but about to heat up

[gspringer]

The best thing to do...throw your Fitbit in the drawer and forget about. Move on to something else. I stopped wearing my ionic a few months ago, I got tired of the constant issues and trying to deal with customer service that was difficult to deal with. My “water resistant” Ionic crapped out after swimming in a five foot deep pool. I threw in a drawer rather than opt to get it fixed again. Had similar issues with my first FitBit blaze, unfortunately it took me twice to realise it’s just not the great of a product.