Petition for a new ionic or fix it

[JLH12]

If anyone has had an issue with your Ionic watch, please sign this petition. And for all the Fitbit Moderator/ customer service, please stop given us general answers. You are not helping. Please do your job and make fitbit aware that the Ionic watch as a major problem. We are not making this up. This is a real issue. Your customers are upset, losing money, and disappointed because you show that you do not care. I hope you do care, please show us.  

[AndreaFitbit]

Welcome to the Fitbit Community @JLH12. Thank you for visiting us and for sharing your experience with your son's Fitbit Ionic.

 Thank you for your feedback in regards our warranty, we strive for excellent customer service, and customer satisfaction remains our number one goal, however, the demands of running a global business require that we now enforce our warranty consistently. 

Each scenario is different, but if they didn't offer you a different option; must be because they don't have it. Nevertheless, I really appreciate your feedback; this is the best way to make your voice heard. I understand you've invested in the Fitbit Family; however, Fitbit as any other company have policies to follow through.  While customer satisfaction remains our number one goal, the demands of running a global business require that we enforce our warranty consistently.   

Thanks for your understanding.