Phantom steps & stairs

[theredon]

I've had the ionic for a little over 2 months and I keep getting phantom counts.  I've rebooted the device, and powered it off, and sometimes this seems to help for a few days/weeks but it's gotten really frustrating.  Sometimes it will count the stairs at my work, I walk up them at a minimum of twice a day on weekdays, and sometimes it will not.  Other days, like today, I've supposedly walked up 3 flights of stairs and 400 steps while driving in my car on my commute to work.  When I got to work I walked up the stairs and it didn't count those.  I've done a bit of searching and can't seem to find a fix outside of restarting, and powering the device off and back on.  Is there anything I can try to fix this issue?

[DramaQueenDiva]

For the driving aspect, I've heard that you can add "driving" as one of your exercise activities to help minimize the step count.  I've never tried it, but I heard it works.

As for the stair count, try doing a soft reset.  Sometimes my stair count doesn't work, but once I do the soft reset, it works.  Just hold down the bottom right and left buttons for about 10 seconds and the Fitbit logo will appear.  Once it does, that signals a successful restart.

[theredon]

I appreciate the response and maybe wasn't clear in my original post.  When I said I rebooted the device, I was talking about the soft reset.  I've done this quite a few times and it only seems to help for a few days/weeks.  I will investigate the driving activity option for the step count.