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Phone not recognizing my Ionic

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‎08-25-2019 02:13

‎08-25-2019 02:13

My Ionic was working just fine,then it began to lose time. I attempted to sync it, with no success. I contacted support for assistance and got it functional again. Once again, it began to lose time. I attempted AGAIN to re-sync it, no success. I went through all troubleshooting tips, including uninstalling/re-installing fitbit. Now the phone won't even recognize my device. Any suggestions???

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3 REPLIES 3

‎08-25-2019 09:40

‎08-25-2019 09:40

I am having the exact same problem. The only thing I havent done is a factory reset.

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‎08-25-2019 10:27

‎08-25-2019 10:27

I haven't noticed that I am losing time yet, but starting yesterday the phone is giving me warnings that it isn't syncing properly. I have been fighting it since. If I start resetting everything it eventually connects, but I have seen this type of thing before and typically it means a radio is failing. However, if others are experiencing it at the same time it could be a software issue this time. 

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‎08-25-2019 11:28

In response to Jlmemt

‎08-25-2019 11:28

I have shut down, uninstalled, the app , force stopped. and cannot get a
sync to my phone error indicates device not found I restarted synced from
my laptop and that worked Worked but starts losing time after a few hours.
I have an open case that I need to call and follow up on again. currently
1:27 watch indicates 1:23 so its starting to fail again
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