Pin code stopped working on Ionic

[Lil_dragon75]

Went to use Fitbit pay and it won't recognize my passcode after adding a new card. Came home and tried to change passcode but it keeps saying 'cant connect to ionic!' even though it is syncing fine?!! Help?

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Lil_dragon75.

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling and recommend trying the following:

1. Force quit the Fitbit app. 
2. Reopen the Fitbit app. 
3. Restart your watch: How do I restart my Fitbit device?
4. Manually sync your device: How do I manually sync my tracker or watch?
5. Reset your pin by following the steps in How do I reset or change the PIN code on my Fitbit device? 

For more information about Fitbit Pay, see What should I know about Fitbit Pay? 

Hope this helps.